Can’t see the audio player? Click here to listen.
Click here for a transcript of the episode.
Can a health care company make enough people mad about its billing practices that its business is hurt? For one genetic testing company, maybe.
An “Arm and a Leg” listener got a test that has become routine in early pregnancy: noninvasive prenatal testing. It was supposed to be $99. But then — after she took the test — that turned into $250. And when she asked questions, she was told it could go up to $800 if she didn’t pay up quickly. The patient looked up the testing company and found that lots of people had experienced what she called “the genetic testing bait-and-switch.”
And importantly — she’s not the only one who noticed. When some guys on Wall Street, plus a New York Times reporter, started hearing about those bills, the company found itself in hot water.
“An Arm and a Leg” is a co-production of KHN and Public Road Productions.
To keep in touch with “An Arm and a Leg,” subscribe to the newsletter. You can also follow the show on Facebook and Twitter. And if you have stories to tell about the health care system, the producers would love to hear from you.
To hear all KHN podcasts, click here.
And subscribe to “An Arm and a Leg” on Spotify, Apple Podcasts, Stitcher, Pocket Casts, or wherever you listen to podcasts.
We encourage organizations to republish our content, free of charge. Here’s what we ask:
You must credit us as the original publisher, with a hyperlink to our khn.org site. If possible, please include the original author(s) and “Kaiser Health News” in the byline. Please preserve the hyperlinks in the story.
It’s important to note, not everything on khn.org is available for republishing. If a story is labeled “All Rights Reserved,” we cannot grant permission to republish that item.
Have questions? Let us know at [email protected]